B2B systems, enterprise workflows, and software that needs to make sense fast.
Problem: Agents had to switch between 3 task views with poor filters, no pagination, and outdated UI.
Outcome: Unified view with better filters, keyboard support, and design system updates → 23% faster task handling, 9/10 user satisfaction.
Problem: Process creation was fragmented and hard to scale—no shared language or visual logic.
Outcome: Built a BPMN-style drag-and-drop designer from scratch → MVP tested, forms the base for a new “Design Hub” inside ITSM.
I like turning complex stuff into usable stuff. Clean visuals, calm collaboration, and systems that scale — that’s the work I care about.